Tried to exchange (not for cash) items I received for Christmas. I was told that it was a few days after the 30 day returns policy. I was amazed to find out that they don't extend this for Christmas, knowing full well that people buy presents for other people as is the tradition here (Maybe not in Spain) and that the person returning the clothes would not have been given them on the day they were bought and sometimes weeks afterwards, usually on 25th December. Most other decent retail chains will offer and extension or maybe be a little flexible for this reason. Not Zara - I was told by the manager to call customer services. I have no idea why she did that (unless just to get rid of me - troublesome customer ruining here day) as customer services told me it is 30 days and there is nothing anyone can do about it. Apparently no one in the whole of Zara has the power to change or even discuss a return after 30 days. I wonder who has set that rule then, maybe Odin himself. So here I am writing a review that going by the rest of reviews written by other unhappy Zara customers wil go unnoticed or plainly ignored by anyone at Zara as they really couldn't care less about their customers. They have lost two today - me and my wife spend a lot on Zara and for the sake of £45 worth of returns they have lost two very good customers and much more money in the long run. Well done Zara, great business.