After ordering 120 pounds worth of clothes on Boxing Day I waited 14 days for it to arrive. Taking two days off to wait on my parcel on the 2nd and 3rd of Jan as I received an email stating it will be here between 11.00 till 12.00 so then when it didn’t arrive between then I got an email saying it will come between 2.00 till 4.00. So then when it didn’t arrive I checked on my Hermes and it said it was delivered at 11.59 when it hadn’t. And no one rang the bell or left a card. Then taking another day off it said it was delivered at 12.01 which again it wasn’t and had no card again. So then that day I had tried to contact Hermes but they don’t have a telephone number and had to chat with someone over live chat. So then once I finally reached the man from Hermes after about two hours of waiting from 241 in the queue it went down to 1 then back to 2 then back to 3 then back to 1 again so when I finally reached this live chat I spoke to one of the colleagues who asked me what my parcel hasn’t even been attempted and no card was left. And he said I’m sorry but they don’t have to leave a card and after about waiting 10 minutes every time for a Response even though I responded literally 30 seconds after he responded he said to me have I helped you with everything I said no you haven’t because my parcel still not here even though have said you did attempted delivery. Then he ignored me and said thank you have a lovely day and ends the chat within 5 seconds. Finally getting nowhere with Hermes I called up Zara I spoke to a lovely lady she was just a customer advisor and she helped a lot she said I’m going to put a request in to see where your parcel is because they were clearly very rude and we had so many problems with Hermes and it’s very rude they didn’t even bother to try and look for your parcel. The following day my brother stayed at home and then every email that was sent to me saying it was going to come and it didn’t. Then in the evening I finally got an email saying we attempted to deliver it today at 9:30 and no one answered the door so we will send it back to the company. Then I called Zara again I spoke to a different lady she was very helpful but she was only an advisor and I said can you please put me onto manager maybe they can escalate it further and transferred me over to a manager who was extremely rude. I have never been spoken to the way that this lady spoke to me, she spoke over me and then when I was telling her my problem she wasn’t listening then she’s asks me again and again what the problem was. Then she stated it’s not my fault that you wasn’t there for the parcel and I said I was there and she said they don’t have to leave a card and then she went to say they don’t have to ring the doorbell. I said I’m sorry how my supposed to know that they are going to deliver my parcel if they don’t ring the doorbell, am I supposed to sit outside and wait for them on my driveway or am I supposed mentally think that they’re there and open the door, how are they not supposed to ring the doorbell and then I said to her I qualify for free delivery so what if I actually paid for my delivery is this how you treat your customers I have been waiting eight days for my parcel and she said well it does say when you make your order because it’s Christmas time that it’s not going to come as soon as I said I completely understand that but don’t say that you guys have attempted to deliver it when you haven’t and then she kept saying we’re not getting anywhere clearly very abrupt she was very rude, do you want your parcel sent to a different address, I said will it be here tomorrow she said no. So then I said when is it going to come and she said next week so I have to wait another 4 days as of the weekend. So when it did arrive I received no email or any idea It was coming so lucky I was home. Never ordered from zara online and never will be!! Avoid at all costs!!