Diabolical customer service! Twice I’ve been told that within 48hours a courier will be out to collect my returns, and no one has turned up to collect. Customer service advisors don’t want to listen and just keep saying we’ll re-book! Each time they give you up to 48 hours to allow for collection and as always no one comes to collect. They wouldn’t let me speak with a manager and just hung up. Never will I buy from Zara again!! I would not recommend them unless you can go to the shop and try on the goods as returning is a nightmare unless you go out your way and return it your self. Will speak with complaints tomorrow 08432209741 and see if I get any joy!