Ordered over £100 worth of clothes. Received an email from Paack asking when I would like it delivered, I chose between 09.00 and 17.00. I was sent a tracking number. I arranged to be at home and waited in. Every now and then I'd check the satellite image; at one point the Z marker was only 2 streets away from my home, then it travelled in the opposite direction. At 15.28 I received an email saying "We tried to deliver your order but unfortunately we couldn't reach you", which is simply NOT true. I was in. They did not attempt delivery. On the satellite map they were nowhere near. I guess the driver gets a penalty for not making a delivery so it is better to pretend they attempted to delivery than to admit they didn't. Anyway, contacted Zara - apparently they can only contact Paak by email. Unsurprisingly the satellite option is no longer available. I have no idea where the clothes are. Really shocking service. If I had read all the terrible reviews online I would never have bought from Zara and I will NEVER use a company that delivers with Paak again.