Had the WORST customer service from them after THEY failed to deliver all my garments. And they are failing to provide me with a resolution in a timely manner. I ordered 43 items from zara. The courier arrived to my house on about the 26th September, and said he couldnt carry the boxes upstairs as they were so heavy so I had to go downstairs and collect them- they werent that heavy if I might add I carried them as a 5ft3 woman. There were 2 boxes- a large box and a smaller box on top. Also, he didn't make me sign for anything. When I got upstairs to my flat I realised the larger box was open and many items were missing- I immediately contacted Zara and reported this to them. They said they contacted the courier company twice and said the courier delivered the boxes and didn't know of any incidents and that I had signed for the boxes- this is false I had not signed for anything (zara sent me a picture of a signature that was not mine and i did not recognise), so rejected my claim. I disputed this further, as I sent pictures of the box how I received them. The sales advisor I spoke to asked why I didnt refuse to accept the delivery as it was damaged, and I told her I didn't realise that the larger box was open until I got upstairs as there was another smaller box on top of it. I have called zara in excess of 5 times and my query still has not been dealt with- I keep getting fobbed off and am I'll have an update in 1-2 days and I never hear back from them, I am the person who has to do the chasing. I then queried this issue about 4 or 5 more times on the phone and using the zara chat, and on Monday 22nd October on the chat i was told I would be receiving a refund in the next 7 days. I then received a call on Wednesday 24th October stating that the warehouse had refused to take ownership of my missing items and could not accept the claim. I said that this was unacceptable, as I had received half an order but had had the full payment amount taken so what would be done next. I was then told this would be escalated to another team (something I had been told about 5 times prior). I am unhappy with this as it seems there is no correlation between any of the zara teams- why would one team be telling me im receiving a refund but then the phone team was telling me my claim wasnt accepted? This whole thing has been a shambles on zaras part and I am seriously considering not shopping there anymore due to the poor and untimely interactions I've had with teams across the zara board, as well as the sheer unwillingness to locate my items or provide me with alternative options- it seems zara is washing their hands of me as they cannot find the items I did not receive and want to keep my money. If this is how they treat their customers I would prefer they return my money and keep their items.