My Mum purchased a jacket for my sister on 3rd Dec. The jacket didn’t fit and we tried to return the first opportunity we got 11/01 only to be told the exchange was extended to 30th Dec for Nov purchases but normally 30 days for everything else. I personally think this is shocking customer care. No exchange, return or credit not offered. So now a pensioner out of pocket £70 - disgraceful. I will not be shopping there again.
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