Sad to say although I love Zara and the clothing choices, I have repeatedly had the worst experiences shopping in Zara out of any other store. The only decent customer service from this chain I’ve received was in Paris. Two shirts I purchased shrunk after one wash - I followed the label exactly, I would never have tried to return my blouse if it had been my own fault. The shirt shrank to two sizes smaller and when I took it back to the store in Chester, the staff looked incredibly rudely at me, spoke in their own language to each other whilst looking at the top and and me, then called the manager whilst rolling her eyes. After this, the manager simply told me I had no chance for a refund and gave me a card for customer services, telling me “I haven’t got an example of another size so I can’t really tell if it did shrink” no other store would refuse a refund. I don’t know what the management do to the staff here but they have no work ethic and no manners. Manager was disgusting.