Would give zero stars if it was possible to. Truly the worst customer services of any high street retailer. Perhaps not a concern until you actually need assistance, but every experience so far has shown a really terrible standard of goodwill with little regard for its established customer base. Definitely recommend shopping at H&M, ASOS or Arket or Stories as they really seem to respect and support the customer. Given the increasing lack of quality of many of their lines and their unwillingness to support reasonable customer returns, my advice would be to show caution shopping here and try other retailers