This review is based solely on customer service via phone: Save yourself the frustration and don't bother calling the Troy, MI Zara because answering the phone appears to be optional. Last Friday, I went to the store and spoke to the manager about this and she gave me the unimaginative, rote response "¯\_(ツ)_/¯ We get really busy sometimes and it's hard to get to the phones." Duuuh!!!, that's understandable for any business, but this location takes it to the next level. It's unfortunate because they are the only location in the state and when I need to resolve an issue I have to either call Zara outside of MI or drive to the store. This location is a struggle. #iwishididntknowhowthatfeels🙄