Terrible. Bought my child shoes which came apart within a week. Sent it to customer services, they said it’s wear and tear(within 1 week!!!!!) poor quality, customer advisor wasn’t willing to help me, said there’s no one i can speak to, nothing i can do and nothing they can do. Really poor. I’ve spend hundreds of pounds with Zara over the last few months, think I’ll take my money elsewhere from now on....
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