I’ve had an absolutely terrible service from Zara today. I found a skirt I liked which had sold out online. I used the facility which shows where the skirt is in stock near where you live. I found three stores ( none of which answered the phone).one was the white rose centre so my mother in law made a special trip to be told that the skirt had never been in stock there. They had not answered the phone despite several attempts to check beforehand so it was an entirely wasted trip. Although apparently they wouldn’t have saved the skirt for me anyway as they don’t offer that facility. Neither will any of the stores post the skirt to me if I pay over the phone. At a time when the high street is struggling , how can they offer such a poor service?!