visited BRIGHTON STORE RECENTLY THIS MONTH in Nov 2019, to return a knitwear top that had ripped within one week of buying it and only wore it once and still had A RECEIPT! I Wanted to exchange/refund due to the bad quality! The knitwear has a small hole and the hole became bigger within ONE WEEK OF BUYING IT. The Two counter girls who claimed to be in management team, one girl called Charlotte, extremely rude arrogant and so disrespectful . They Accused me of ripping my own top? And said it to my face! And apparently it smelt of smoke? Even tho I don’t smoke so it couldn’t have. Made many faces at me and were so unprofessional.The top clearly was fresh and told her I didn’t smoke just wore it once and the top had ripped because the stitches were loose. They clearly didn’t know the Consumer Right Act and that I was well within my rights to return it if unsatisfactory quality especially if I only brought it recently . SHE CLEARLY REFUSED AND SAID ITS HER DECISION NOT TO TAKE IT BACK AND SHE WONT. I STOOD THERE FOR 20mins explaining about the bad quality and that it already had a small hole and went bigger. SHE TOTALLY IGNORED WHAT I HAD TO SAY. When I ASKED HER FOR THEIR NAMES THEIR NAMES TO FILE A COMPLAINT, she STARTED GETTING SHAKY AND REFUSED NOT TO GIVE THEIR NAMES. Which clearly showed that they Know they were in the wrong and didn’t refund it due to their ATTITUDE and definitely didn’t do the right thing by me. How do zara employ such people who don’t know consumer rights and treat customers so unfairly. UTMOST DISGUSTING EXPERIENCE