Had an order being delivered to the shop on Sunday. I was told that it would arrive by 12 but would also receive sms. On Saturday I received a message to say it had been despatched. All good I thought. Sunday went to the shop for 12, stood waiting in the children's department for 10 mins another couple were in front. Eventually a sales assistant came over and told us the till was broke and we should go to another department. No sign at till first complaint. Once seen by a sales assistant was told my item wasn't at the shop as they had cancelled their delivery. There was no sorry or any proper customer service. 2nd complaint no notification and 3rd sales assistant not giving a damn. I had only gone to Zara as I thought it was a good brand. Not any more. I always buy from Zara but will defiantly think twice now.