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Anonymous
Be aware of the security bars are so sensitive, even if you have purchased items from Zara, the alarms will go off. Plus the security guards are unqualified especially the short, Jamaican security woman with dreadlocks in Stratford Westfield will automatically accused you of shoplifting without anyway evidence shown first e.g: CCTV. I have reported the incident to the senior manager, to punish the security. So they opened the case, it was clear that I purchased obviously and there was an error on the item before I even was being purchased. She was in the wrong and the result of that she has been suspended and on supervision. That was my last time of shopping in store and never again. I'll still go there with my friends, I'll not let that pathetic woman and the incident stop me from going to the store but I'll not be buying. Just click and collect my online orders and kick off (fast, smooth and simple). I saw her recently again, she put her head down when she saw me in-store. Plus I'm fully aware and know that they racially profile their customers too. Which is utterly disgusting! As a costumer, do not be afraid of any staffs who does any wrong. If they are not fit to do their job properly and then they shall be framed and punished. What a way to sabotage a company.
5 years ago
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Zara has a 2.6 average rating from 961 reviews

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