I bought a coat for my little boy from the Liverpool One branch for christmas. When i got the coat home and looked at again the phrase that runs across the shoulders and down the sleeves at the back reads wrong. It says 'TAKE TIME TO DO WHAT YOU MAKE YOU SMILE' no sense! So I rang the branch number as I wanted to ask if one of the assistance in store could check are they all like that or was mine a one off' this was my first barrier i was to face. The stores are not accepting any calls as they are to busy to answer phones so I was directed to a switch board who obviously physically could not see the actual product. She tried looking at pictures on the website. I had to find the prouduct number as she was unwilling to do a search for it. The pictures online dont allow you to see the full slogan. I asked was there anyway she could contact the store as I dont want to make the 50 mile round journey back to store at a cost to me, to find they are all the same and I have an issue as I have misplaced the receipt and dont want journey to be wasted and a cost to myself. I asked could I email pictures showing the manufacturing fault and the send coat in post? Again that was a no because i purchased instore not online. So Zara the worldwide company discrimate against the chanel I choose to shop with them. I asked could I speak to a supervisor who would be a person who could use discreation and allow to return in the post again that was a no the switch board doesnt have supervisors. I asked then is there a number I could have to file a complaint not against her may I add but Zara protcol again that was a no. I asked for an email she verbally gave me the address I advised I was driving with two children in the car and was unable to note it down I asked could she send it to me in an email if I gave her my email address and that was a no she was unable to do that. She repeatedly said sorry but give no soloution to how I would return this coat without it being at my expense. Phone call ended. I then rang back on the same local number put back through to the switchboard. Gave a quick brief and I asked for the email address again as I was now in a position to write it down to be told I didnt need it ring back in 10 minutes and the store will probably pick up. So I did and they didnt put back through to the switchboard spoke to another colleague again another quick brief and was told again over and over I had to go to the store at my cost. I told her how appauled I was at Zara customer service and asked for her for advise on the best way to proceed with a complaint she put the phone down mid conversation! Just wow! I have been left gobsmacked! 'Take time to do what makes you smile'(how the phrase should appear) Zara I am not smiling I can assure you!