Dishonest Staff in Returns I returned two dresses and they only refunded for one stating I had not returned two! After providing proof of postage with weight on they changed the refusal of payment to dress was soiled and smelt of perfume! Totally untrue I didn’t even try it on I could see was too small! It arrived without a tag just a string on the label in dress! They then posted it back to me and the dress is unworn no smell no soil. After contacting them via email no response! Shame on you Zara after 20 years plus of my custom I will not be shopping with you again!! They shouldn’t be allowed to get away with it!