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Wendy
I purchased items online only to find that the sleeve on one side had not been stitched properly and a button fell off the neck on a dress the minute i tried it on. Upon requesting a return i mentioned about the faults and to my dismay I had to take photographs and submit details about the faults in order for them to authorise it. I could not believe that i was sent items with faults but i was left having to prove that they were not my doing. It took 2 weeks of constant emailing before they would aprove the return. Just ridiculous and very stressful for me. I would never ever order from them again and certainly never recommend the company, just shocking.
5 years ago
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Zara has a 2.6 average rating from 974 reviews

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