I do like Zara clothes but I have to say that customer service by your staff is poor, 20 mins I waited to return an item , till staff are often chatting with each other and not paying attention to the customer and when they do interact with the customer they are very stern and unfriendly, security tags are placed on items as they are returned which makes for a longer wait, staff are about putting clothes back perhaps a dedicated member could just put tags back on. Staff are very unapproachable look like they would rather be somewhere else. Huge queues everytime I go in, but the way the staff are managed they do not look to help each other at busy times. Managers often have to be called which leads to more waiting. My local branch is Marble Arch Zara, but regularly use, Reading, Bournemouth and other London branches and have found the same. Employing miserable staff who are very unapproachable and unhelpful. Me thinks you need to look at how you provide a better service to the customer.