I received a coat as a Xmas present in Dec 19. It was purchased mid Dec 19. It did not fit and I was away over xmas. I went to resolve this in mid Jan and was a day over the 30 day limit for a refund. However, they do not exchange after this period either. The xmas extension returns was for items purchased in Nov 19 and had to be returned by end Dec 19. This makes absolutely no sense as people are busy/away over the xmas period and who gets all their presents in Nov. In addition the lack of exchange after 30 days in their policy is terrible. Zara seriously need to review what competitors are doing and get up to speed with it. I cannot imagine how many customers they will be lose due to this. I for one am one of them.