Disappointed I had to give 1 star to write this review Zara need to review thier exchange and refund policy they are unwilling to accept goods without a reciept even if you provide proof of purchase by way of a bank statement. I witnessed a customer become visibly upset explaining to one zara staff member after the other she had lost her purse with the reciept in it however the customer had a online bank statement on her phone as proof of purchase the items being returned were not accepted so she was left with 2 items of clothes which she has no use for. It is absolutely disgusting zara treat thier customers in this way proof of purchase should be accepted and this policy zara has must be changed by pressure from thier clientele we thier loyal shoppers.