Yet another unsatisfied customer. Back in February, I tried using Zara's online service to purchase some clothing. The package did not make it on the date that was supposed to be delivered. Only a month later I received a return invoice and a refund without any explanation whatsoever of what happened. I tried reaching out to customer support in their chat service. Selena, Zara's representative, would not provide relevant information on why the delivery service was not completed, except to say: Your purchase has been cancelled. Try buying again. My immediate question was: if Zara doesn't help me understand what the issue was, how do I know I will not have the same issue with my new order? Her answer: "We cannot guarantee anything" It is incredible unusual to hear from a Company's representative that their company is unreliable. So, just in case this was an isolated case of a representative that is bad at their job, I tried reaching out other members of their Customer's support department on a FB private conversation to help me understand the issue that I am having with Zara's online service and delivery. Their support was as unhelpful's as Selena's: You got your money back, there is nothing else we can do for you. They didn't even attempt to listen to my questions and my needs. Whenever you hear about companies with great customer support, you know that they will turn a bad customer experience around into a positive one. Zara is far from this. Especially at this time, when online customer experience is becoming the regular way of consuming goods, Zara is far behind from their competitors and has no future in the digital business due to frustrating customer experiences such as this one.