I have ordered an item online and a link for tracking the shipment was sent to me. My shipment is now almost two weeks overdue and Zara is not responding either my emails or chats. Although they claim on their website that they're available for chat, I ended up wasting minutes after minutes trying to wait until I get a response. To make matters worse, the tracking link that they sent is invalid and not known by the courier. This is unprofessional if not theft!
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