I ordered a pair from jeans from here and paid $5 for shipping, promised that I would receive my item in 2-4 business days. Usually I do not have a problem, but this time I was appalled at the terrible delivery and the rude feedback I received from customer service. The item I bought began shipping two days later, and said it would come by the end of that week through FedEx. However, on the Zara email I received it said I would receive the item in two days. It said it would come by Friday of that week at the end of the day and that it was out for delivery, but it never came. Then, the delivery tracking told me it was at the FedEx location on Saturday, and I would receive it by Monday night. When Monday came, it said it would come Tuesday. By Tuesday, it no longer gave me any information about the delivery and said the delivery date was "pending." After hours on the phone with FedEx, which was an absolute waste of time and shouldn't even be a customer's responsibility, I was told that they would file a case for me and put it under a number a certain number and that they would give me a call back. I spent the whole week waiting for a call, which never happened. I called again at the end of the week and was told that they could not provide me with updates on the case and I would have to call Zara. When I called them, I received horrible treatment and the customer service agent was not helpful in the slightest. She repeated the same information to me from the tracking website and told me to just wait around for the package, which is so stupid since I have access to the screen and can see that myself. Then, she said I can file a case but I have to wait two more days for updates, which is ridiculous considering I have been waiting 18 days for my items when I should've only waited for two days, which is the time she gave me for the case. I know that they would never call me back just like with FedEx and requested to speak to a manger, which she responded to by telling me that I would have to make an APPOINTMENT. In the end, she did not help in the situation at all and was completely useless. I requested that my package would be replaced and she just kept making excuses for why that couldn't happen; she was just repeating the only phrase she knew. Terrible customer service and horrible management, especially compared to other shops. I had the same issue at DSW, and as soon as I contacted them they resent my item and it will deliver by the end of the day. I was expecting the same from Zara but I was disappointed. If you're going to get something from there don't waste money on shipping. Also make sure to request something other than FedEx if possible, it takes forever and is horrible at updating the tracking information accurately. You will never actually be able to know what's happening to your purchase.