I placed an order two weeks ago and it was supposed to have been delivered on Aug. 18. Today is Aug. 28. The online tracking link I was given by Zara indicates the package did not arrive to Laser Ship. Nonetheless, I contacted Laser Ship who confirmed that they do not have my items and to contact Zara directly. The first few times I contacted them, I was told to wait 48 hours for a resolution. 48 hours has come and gone a few times since the 18th. Now they just tell me to wait. I didn't have to wait very long for them to charge me. I am very frustrated. This was the first time I purchased from Zara online. I will not purchase from them again and hope that I don't have to enlist Consumer Affairs to get my refund on my undelivered items.