The worst customer service EVER! I bought clothing at the Bromley, London store around mid July 2020. During the next 30 days I tried 3 times to return the items for a refund to store, but each time I went there, the queues were so long (due to Covid) that I didn't have enough time and had to abandon it and return to work, as a key worker. When I eventually got to a till, I was told that I was 2 days over the 30 days refund limit. I asked to speak to the manager who happened to be standing next to my sales assistant, to explain that these were not normal times and to give people a bit more leeway. With a bored and non-caring attitude, she glanced at my receipt and said no. After that she ignored me and wouldn't even look at me. Rude. I was then told that I could only have an exchange. Fine I thought, I'll come back, which I did more recently. I chose some new clothes, went to the till, to then be told that no exchange was available to me. Fuming. I left the store and immediately called Zara's customer services. I spoke to a nice lady, explained my situation, she apologised on behalf of Zara, gave me a case number and told me to give that to them in store and they would issue me with a refund. Today I went in, gave my case number. The manager rang customer services and I was told that no refund would be issued to me. Unbelieveable. That's twice I'd been midled now. I was then asked to speak to customer services myself. Lots of apologising but basically there was nothing they could do. Really??? I find that hard to believe. More like they don't care about their customers. I've now lost £45, which I really cannot afford to loose, unlike Zara who make millions a year. Thanks for nothing Zara. Definitely not ethical in any way.