Honestly had the worst experience at Zara. They sent me a dress without a belt and I was told to send Back but they were really low in stock so I decided to pay the postage and order the size small as there was only one in stock. When I received it (with the belt) it was an XL (couldn’t be more opposite...) so when I rang customer service they said I can’t keep the belt with the small and I have to send the XL back with the belt?! It’s only a fabric belt so I’m shocked that they can’t amend this in their systems to make everyone’s life a bit easier?! Also 2/4 of the representatives I’ve spoken to have been very rude/not bothered when talking to me which has really made my experience a dire one... I have put in a complaint and was emailed today to ring them, where I had to re-explain the situation to be told I need to send back the XL with the belt despite not having been contacted about my complaint to hopefully rectify this. It has been their mistake twice and I can’t believe that this can’t be resolved.
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