Ordered bathroom accessories described as "black resin". GOOD - they arrived quickly and well packaged. BAD - one item was a tray. Within one day the surface started to peel and it was obvious this was not made of black resin but another material, spray painted black! VERY BAD - customer service. We have had several useless "chats", one lengthy but useless phone call, many frustrating whatsapp conversations (before any help or resolution of the problem, you are cut off and have to start again). We've sent pictures of the faulty item (3 or 4 times), have been given 2 "case" numbers (quoting these has no effect) and we've written sensibly and at length to the CEO of Zara. No reply. All for a £11.99 item!! Don't normally give up, but we will now - we'll just post warnings on every review site we can find which will cost zara significantly more than the cost of our bathroom tray!