Placed an order for an item over $300 and when the item was received, it came to me damaged. This was not shipping damage. The item had a 5 inch crack in the top wooden section. After contacting customer service, they told me they would pick up the item and send me a new one. They organized pick up without dispatching a new item for me even though I sent in proof of damage. Later, they told me they don't accept Iphone photos. Keeping my damaged item as their customer service is a huge hassle. Won't be purchasing again.
2 years ago
Zara Home has a
1.8
average rating
from
53
reviews
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