Avoid Zara Home - Returns are impossible I've had a poor experience with Zara Home. My partner and I purchased a chair online from Zara Home's website. It arrived heavily damaged. Instead of sending us a new one for free and promptly collecting the damaged one they insisted we purchase a brand new chair. The new chair arrived, however it is poorly made albeit reasonably robust. As for the damaged chair, Zara Home has so far let us down twice by failing to pick it up on prearranged dates. They are also unable to specify precisely when it can be picked up - meaning one of us has to work from home. Their customer service officers are unhelpful and are even unable (or unwilling) to directly connect you to other departments. Frankly, this amount of fuss isn't worth it. I have no confidence in Zara Home's quality control over their products and even less in their customer service. They should offer a no-fuss refund and then make an effort to collect the item at a time that suits us, the customer. I would not purchase from Zara Home again and I urge others to refrain from the same. They are lazy, disorganised and borderline dishonest. Their products are also poor quality.