I ordered some items on-line and wanted to return 2. I can either bring them back to a shop or send them back at my own expense. There aren't many shops and why does one order on-line, maybe because one is bed-bound after an accident? I looked up how to send them back. I found out I had to send them back to POLAND! One doesn't expect that, most return services are free of charge or a minor cost, the freihgt to Poland would cost me 36 € for goods worth 75 €. I would expect a company like ZARA to have at least a return address in each country. This is as good as no return policy. And ZARA home's answer wasn't very apologetic, friendly or remorsefull, and they don't intend to change anything. Never again!! It may be on their website, but it isn't fair at all.