I purchased 3 ceramic tumblers from Zara to use in my bathroom primarily to store my toothbrush in, rinse toothpaste out of my mouth or to drink water and to wash and store my makeup brushes in. I washed them by hand, checked the bottom of the cup for washing instructions, and then went to check the labels to see if they could be put in a dishwasher. There was no label on the bottom of the tumblers so I then looked at the stickers that were attached to the bottom of the tumblers. The stickers for the 2 white ceramic tumblers said "not safe for food ...if vessel is used for food may be harmful". I was not comfortable using these for items I am putting in my mouth and on my face including my eyes so contacted the customer service department to request a return.
I was shocked when I chatted with the customer service person and was told that this was categorized as a bathroom accessory and not expected to be food-safe so I couldn't get a return. All glasses on their site are specifically listed as tumblers. This item was listed as a tumbler. It looks very very similar to the ridged terracotta tumbler I purchased the same day that apparently was classified as tableware. In a bathroom setting this tumbler would be used for rinsing out toothpaste out of your mouth, to drink water, or storage of items like your toothbrush that would go in your mouth. For Zara to sell something and list it as a tumbler and not specify its for decorative use only and that harm can come to you from using it is completely unacceptable. If I didn't check for washing instructions I would be using this to rinse out toothpaste, drink water and to store my toothbrush, as I am sure other consumers are doing
Zara Home should be required to review all of the bathroom tumblers that they are selling and either ensuring they are food safe or clearly labelling them online as not food safe and for decorative purposes only and not describing them as a tumbler so harm doesn't come to the customers that don't happen to notice the sticker at bottom
4 years ago
Zara Home has a
1.8
average rating
from
53
reviews
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