I ordered a toiletry bag and they offer towels on sale to go with that bag. After following up with their customer service team ”Xian” tells me that they had no stock when they took my order. That they would be processing a refund within 10 days. I said fine but I would like a full refund because the main item(toiletry bag) was cancelled by Zara and I do not believe that if I had not followed up Zara would have refunded me. Xian insisted on terms and conditions of the sale which I replied but you have not supplied what you agreed in the sale contract. He insisted that the return would be at my expense.