placed order 12 days ago, initially apparently lost in transit, no communication at all of this, until i chased to find out whats happening 8days later. no means of contact number, only chat via text, advisor apologises and says can be resent on monday, new tracking id to be sent. Monday comes, nothing no tracking id, no parcel, so i chase again, via text, have escalated to a 'manager' (though could have been fred off the street, how does 1 know via text/fonts?) anyways manager apologises again (i did lose my rag tbh) and again says itll be with me tomorrow, no different to advisor on friday, when asked for complaints and compensation, nothing. i can honestly say it is the worst service i have ever encountered and doubt ill ever buy again and defo tell others of my experience