Terrible service. Ordered a Christmas present on 22/11/20, over 3 weeks later now and still not arrived, Zavvi should NOT advertise products as a 24hr dispatch if this can not be met, especially when it is now so far away from the advertised target. Help chat is never available and the automated generic email responses you receive from contacting customer service are utterly useless in helping you get any closer to knowing when you are likely to receive the item that they were so quick to take the money for. I finally received an email that wasn’t automated explaining my order was in the dispatch stage, again a lie as when checking the order status it is still in processing. Do not use if you actually like your orders to arrive, I’ve ordered numerous Xmas gifts online this year and this is the only company that hasn’t been able to deliver within an acceptable time frame, why?