Ordered 5 items in one order from Zavvi. A few days later, the first of five emails arrives, telling me that one of the items has been dispatched. Over the next few days, a similar email arrives for the other items. Weeks later, no items have arrived. No response from Customer Support - just automated replies. Looking online, it seems this is a very common thing with Zavvi. They simply don’t sent your items! How are they still operating? Have filed a Paypal claim to get the money back. Complete time-wasters. UPDATE: This is unbelievable. Zavvi has now removed my account from their site – I can no longer log in, check my order, contact them via my account page, etc. However, they took the time to respond to my Paypal claim. Paypal asked them for delivery detail information. For each item they replied “cannot provide details”. So, rather than simply refunding me, they took the time to delay the case with zero helpful information. And to delete my account? Can this really be the actions of a major company? Trading Standards needs to investigate all these issues people are having with this “company”.