Zavvi is horrible.. I pre-ordered the Dawn of the Dead Limited Edition Blu Ray Box Set in September. It was released on October 16th, was expected to arrive by November 16. Bear in mind, this set is a limited edition that basically sold out before it was released. When it didn’t arrive in November, I contacted Zavvi's live chat and was told to wait until December 16th to report it missing because international shipping can take extra time. It still has not arrived. After numerous messages and attempts to get help via the live chat (and after finding no telephone number to call anywhere on their site), I was finally told that they would issue a refund because they couldn't replace the set, as it was sold out. The set now sells for a ridiculous price on ebay, the only place you can find it. I will never shop with Zavvi again. Never. And I wouldn't suggest it to anyone either.