I was drawn in by the 'Zavvi exclusives' I couldn't get anywhere else so I put together a basket worth hundreds, then went to pay and their 'next day delivery' option disappeared. No problem I thought, I can deal with standard delivery. 2 weeks and 5 emails later and still no update, the whole order is stuck on "processing" and the responses from Zavvi are generic copy pastas telling me to wait until the status changes, when it says the estimated dispatch was last Monday.. They wouldn't cancel or refund the order so I had to contact my bank to refund it manually and charge back. Never use this company, their 5 star reviews are as questionable as their nonexistent customer service. Avoid like the pandemic.