Very interesting to see how this company willfully deceives it's customers, through innocuous looking smokescreens and the form of free digital magazines, and less than efficient online chat. I decided to give them a try as they offered the best price on a lego set I wanted to buy as a gift. When I went to the shopping basket, I saw my Lego set, plus a 'free' digital copy o something called "The Lowdown Issue No.6." I neither asked nor wanted this extra item but there was no way to remove it from my basket. Upon ordering the digital magazine was sent to my email address. Now the lego has still not been dispatched, is several days past it's "expected dispatch date" according to Zavvi and when I try to cancel the order I am unable to because part of my order has already been dispatched! Therein lies the devious nature of this 'free' digital magazine. It enables Zavvi to take your money, even if they don't have the product you paid for in stock, and deny you the right to cancel before the product has been dispatched. Very underhanded, very devious.... When I contacted the 'live chat' and asked when my product would be shipped, the helpful adviser responded 'we are unable to provide this information' This is a company which advertises on Youtube. A complete and utter sham of a business. Stay Well Away