Absolutely shocking ordered a adidas lego set for my 7 year old son on the 3rd of November and still no parcel you can’t call them i just about got a response via Twitter so I’ve had to inform my bank to get a refund also when you try and cancel a order they want you to write a essay on why! when there service is way below the standard they said it would arrive in 3-5 working days it is the 2/12/21 I would tell anyone to stay well clear of this company because it’s not the first time I’ve heard of issues with Zavvi as I’ve actually done my research about the company now won’t be purchasing anything from them in the future!*