It’s not a scam. My item was showing as still processing when it should have been sent on the 14th read all of these reviews and was so worried as I’d spent £112 on a xmas present that I was sure I wasn’t going to receive. I emailed customer services and was promised they were working hard to get it sent, I was going to give it a couple of days before contacting bank about being scammed when today my ITEM HAS ARRIVED. So relieved. Processing time and dispatch times were not good enough and is reflected in how many stars I’ve given. However item is in excellent condition, has indeed arrived in time for Xmas despite being late and when I contacted customer services I had a good response in good timing! Super relieved!