Sharp practice. Bought Lego Millenium Falcon on the 7th Dec, and two weeks later I found out it's out of stock and Zavvi are now blaming the supplier! Looks like they never had it in stock when I ordered it! Now 7 days later can't call them, their live chat isn't working and no effort to reply properly to my messages on their comments page. Messenger messages are replied to every 24 hrs or so as my replies obviously go back into the 'queue'! Said they will refund 3 days ago (if successful???) and I would get an email confirmation. 3 days later no email confirming my refund. It's now Christmas Eve. NEVER USE THIS COMPANY> THEY CANNOT BE TRUSTED>