Ordered a lego set for dad's birthday and paid next day delivery because the website said this would be fine. Next day no parcel, so I spoke to Zavvi and was told the item would be with me within 3-5 days. This wasn't what I paid for and the reason for next day was I wouldn't be at home to recieve it and the birthday was fast approaching. I then asked for a change of address and was told no I would have to be there to get it. The customer service is terrible even when I escalated it to a complaint they still don't cair. I will never use Zavvi again and hope anyone reading this won't either they are a joke