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Anonymous
Horrible experience. This company is a big fat scam. I ordered something on the beginning of December, having high expectations that it will be on time for Christmas as i wanted to be a Christmas gift for my fiancée. Order was successful, they took my money straight away but didn't shipped my order. After over 2 weeks of waiting and seeing that it's still pending i contacted the customer service and cancelled the order. The second day after cancelling the order, they dispatched my order. Instead of refunding my money, they dismissed everything and shipped the order. I waited another 2 weeks and nothing happened, i didn't ever received it as the order came back to them. Several times i contacted the customer service, to get my money back. If i wouldn't been contacting them several times, I'm sure they wouldn't give my money back ever. Finally after lots of stress, messages and emails to customer service I've got my money back after more than a month and half of waiting...
2 years ago
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Zavvi has a 1.2 average rating from 645 reviews

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