I will never order from this company again. I ordered a one off Zbox from Zavvi to receive ONE zbox for ONE month. After i received the box i emailed them asking for clarification that i would not receive any more zbox's from them in the future. I received an email clarifying that i had no active subscriptions and would not receive anymore zbox's. However, the next month i received another box in the post and they had taken a payment from my bank account without my permission. I contacted them to request a return as i never ordered this box in the first place. This has been the most ridiculously difficult ordeal i've ever experienced with a company. They are trying everything in their power to avoid allowing me to return the item. They have not answered any of the queries in my emails and have sent me TWO wrong return labels. I went to the collect point AND the post office who wont accept the label as it is not scanable. Now the package will be overdue the return date. I am giving up trying to contact them as they dont have a telephone number and i keep getting generic responses via email. I am contacting trading standards in the moring as this company has conned me out of money. Do not waste your time with this company. Not worth it.