Having now experienced not 1 but 2 instances of incredibly poor customer service from Zavvi, I felt it my responsibility to share these stories in order to warn others that although their prices may be reasonable, don't expect much help from them should anything go wrong! The first instance relates to a promotion Zavvi were running in late 2014 whereby if you made a purchase using a particular payment method (MasterPass) you would receive a £10 voucher. Having received this voucher I attempted to use it, only to discover it was invalid. Having raised this issue with Zavvi (11th March 2015) they eventually informed me that they would issue a replacement voucher once they received them (15th April 2015). 9 months later, I've heard/received nothing more - which basically means I was lured into buying something under false pretenses! The second instance was following an attempt to return an item which I had been sent out due to confusions with subscriptions. Following an exchange of messages whereby I wasn't able to cancel my subscription prior to the items dispatch, I returned the item by post. I received confirmation of this on the 23rd December 2015, in an email indicating I would be issued a refund with 3-5 working days. I eventually received a refund on the 13th January, some 12 working days after they received my parcel, and this was only after me chasing them to reveal the refund hadn't even been processed due to some mistake their end! Having been burnt twice by Zavvi I personally will not be shopping with them again, as truth be told their customer service is amongst the most shambolic it has ever been my utter misfortune to receive.