Pre-ordered an item as a Christmas which was due for release at the beginning of Novemeber. On the release date no notification of dispatch and no update. Finally chased Zavvi middle of November to be told they were having trouble sourcing the item, why offer it as a pre-order then?!? Middle of Decmeber and still no notification or update and finally had to order though another company. Unfortunately due to the business of Christmas/New Year and the time that elapsed sice I ordered the item I forgot to cancel this item. Have now recieved an email to advise that they are shipping this item and depsite contacting them to stop the order this still arrived! I am now emailing back & forwards trying to get the item returned. They want to charge me £6.00 return and they want me to pay this up front via paypal? Absoultely shocked 1. That they want to charge me when they have inconvinienced me and 2. that they want additional money? Surely they should deduct this from my refund? Shocked does not even cover my feelings at present. AVOID AVOID AVOID!!!!