I am another customer who shopped at this disgraceful company with the exact problems below. Ordered an item for Christmas, paid and never received a confirmation of my order. I tried to contact them via customer services and given a false order number. They say they can't find my order, which I have paid for. I have now bought the item again from a reliable on line company which I received the next day. I am going to report Zavvi as a company which should not be trading, taking money and not providing the goods
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