Ordered a steam mop. When it arrived it was the wrong one. Very poor customer service. Cannot speak to anyone directly. Endless emails. I have given them the numbers of both the one I ordered and the one that I actually received.Have even sent a photo of the mop I received as they requested. All I want is for them to send the correct one and I can hand incorrect one to courier in straight swop. I can't see why this cannot be seen as so straightforward to them. Instead they want me to return this one for a refund. Banging my head against a wall here. Will not be using them again