DO NOT ORDER FROM ZAVVI. They will not work with you and will send the same stock response. The other reviewers are correct. They will do everything to try and not refund. When they are fine they are great, if you have an issue it's a nightmare to deal with. I had damaged items (broken cases for the WB Vault films, torn cardboard, etc.) and they told me I could get a refund but were going to make me pay $80 to ship it back to them. It was cheaper to keep them broken movies. I ordered the limted edition of Fifth Element, $150. I preordered it to guarantee a place. I ended up purchasing a house before it came out and I no longer live at the old address. The film is not released yet, it's not in their warehouse or anything. I tried to reach out to tell them of my address change. I updated it on my account fine but the order still shows my old address. I contacted them and they just kept saying the same thing: you can't ammend an order. So wait, I either have to cancel a sold-out item and not receive it or let it ship to the old address I no longer live at. I contacted them about 6 times and they just kept sending the same stock response. No one will help you. It's preposterous that they cannot update the shipping address of a preordered item. Worst customer service I've ever dealt with. Will NEVER order from them again, I don't care if it's the only place to get something. I'd rather pay higher after-market prices than deal with them again.