Preordered Dark Souls 3 with them and my copy never got dispatched along with 200 other people that ordered it, Zavvi are amateurish at best and diabolical at their worst i've had more competency from Ebay sellers with 0 feedback as it is utterly unacceptable that that a company that rose from the ashes of virgin megastore has fallen so far as to take money for a preorder and not have the item in stock to back it up, could it be that this wounded limb of the Hut group doesnt have the cash flow to keep stock, is it having to take money from consumers to fund its existence, if it is then i feel sorry for it and really it should close its doors. Also dont hold your breath if you have a problem with your order, they dont have a customer support team just a twitter bot that spews out "Could you DM us your order id so that we can help you" and then silence buy from the big guys in the e-commerce world or just go with some third party seller.